Conflict Resolution in the Workplace Course

CPD, IIRSM & Institute of Hospitality Approved

Conflict Resolution in the Workplace

Conflict in the workplace costs UK businesses an estimated £33 billion each year, alongside significant loss of team morale and productivity. This CPD, IIRSM, and Institute of Hospitality approved course equips managers and supervisors with proven conflict resolution techniques to identify warning signs, deploy the five conflict modes, and turn friction into constructive outcomes. Gain the skills needed to protect your team’s performance and foster a healthier work environment.

45 Mins - 6 lessons | 2 CPD points | Quiz after every module

Who is this course for?

This course is designed for supervisors, line managers, team leaders, and established managers who want to handle workplace disagreements with confidence. It serves as an ideal foundation for individuals stepping into leadership roles for the first time, as well as experienced leaders looking to refine their conflict management strategies. Additionally, it is structured for organisations seeking to upskill their entire first-line management team so everyone applies a consistent, effective approach to resolving disputes.

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It is a legal obligation for workplaces.

While workplace conflict resolution training itself is not a statutory legal requirement in the same manner as health and safety compliance, employers have a legal duty of care under UK employment law to protect employees' health, safety, and well-being. Unresolved conflict frequently escalates into formal grievances, constructive dismissal claims, or workplace stress injuries under the Management of Health and Safety at Work Regulations. Equipping leadership teams with proper conflict resolution skills helps businesses fulfill their duty of care, maintain compliance with ACAS guidelines, and mitigate costly employment tribunals.

What will you learn

Skills and knowledge you will gain after completing this course

The Causes and Symptoms of Conflict at Work: Identify early warning signs and root drivers of friction before disputes escalate.

Resolving Conflict: Master practical techniques to manage and de-escalate workplace disagreements at any stage.

The Five Conflict Modes & Using the Modes: Understand Thomas-Kilmann conflict styles and learn precisely when and how to apply each mode.

Assertiveness: Develop assertive communication skills to hold firm boundaries while respecting others.

Making Positive Outcomes: Turn disagreements into opportunities for innovation, compromised solutions, and stronger team trust.

Course curriculum

1. The Causes and Symptoms of Conflict at Work
1. Resolving Conflict
1. The Five Conflict Modes
1. Using the Modes
1. Assertiveness
1. Making Positive Outcomes

About this course

£15.00
6 lessons
2 CPD points
45 mins video
Approved by CPD, IIRSM & Institute of Hospitality

Key Data & Market Insights

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£33 Billion Annual Cost

The Confederation of British Industry (CBI) estimates that workplace conflict costs the UK economy around £33 billion every year.

20% of Leadership Time

Leaders spend up to one-fifth of their working time managing disputes rather than driving core business goals.

Hidden Organisational Costs

Unmanaged conflict leads to significant intangible losses, including decreased staff loyalty, lower motivation, weakened teamwork, and reduced workforce morale.

Course Accreditation

This Conflict Resolution In The Workplace online course is approved by:

CPD

This signifies that the course meets the Continuing Professional Development (CPD) standards. CPD approval assures learners that the content is high-quality, up-to-date, and contributes to their professional growth and development, making their skills current and competitive in the job market.

IIRSM

The International Institute of Risk and Safety Management (IIRSM) is a globally recognised professional body for risk and safety practitioners. Their approval indicates that the course aligns with international best practices and standards in risk and safety management, adding significant credibility to your qualification.

Institute of Hospitality

The Institute of Hospitality is the professional body for managers and aspiring managers in the hospitality, leisure, and tourism industries worldwide. Their approval highlights the course's applicability and recognition within sectors where fire safety is paramount, ensuring that the training is relevant for professionals in these environments.

Course information

Assessment

End-of-module assessment: At the end of this Conflict Resolution In The Workplace course, there is a multiple-choice exam. The required pass mark for all modules is 70%. It is essential to achieve the required pass mark to issue a certificate.

Retake information: You will be given three attempts at each module. If a module is unsuccessful on the third attempt, it will become locked, and you will need to contact us to have it unlocked again. You are only permitted up to 3 extra attempts per course. You can take the exam up to three times, and if you are not successful, you will need to pay the course fee and start again.

Certification

After successful completion of the Conflict Resolution In The Workplace course, you will get an accredited Certification of Completion from Course Central. This can be downloaded from your dashboard. You can order here a printed course certificate to be delivered by post. Once the order is successfully placed, you can expect the certificates to arrive within 5-7 working days in the UK and Europe. For the rest of the world, it can take up to 12 working days.

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Course FAQ

Why is workplace conflict resolution training essential for managers?

Unmanaged conflict damages workplace relationships, lowers productivity, and negatively impacts a company's bottom line. Training gives leaders a proactive framework to intervene early, preserving team cohesion and saving valuable management time.
How long does the online course take to complete?

The video content runs for approximately 45 minutes. Because it is self-paced online training, you can complete the modules, complete practice thinking time, and take the end-of-module tests whenever it fits into your work schedule.
What pass mark is required to achieve certification?

Each of the 6 modules requires a 70% pass mark. Upon successful completion, you receive a certificate approved by CPD, IIRSM, and the Institute of Hospitality.
Can businesses enroll multiple line managers?

Yes. The course is structured both for individual professionals seeking personal development and for organisations wanting to train their entire first-line management cohort to ensure a unified approach to conflict resolution across the company.

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